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At Looped London, we want your knitwear to reach you quickly and securely. Please read our shipping policy below for details on delivery, costs, and processing.

1. Order Processing

• Orders are processed within 1–3 business days (excluding weekends and public holidays).

• You will receive an email confirmation once your order has been dispatched.

• During busy periods (such as holidays or sales), processing may take longer.

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2. Shipping Rates & Delivery Estimates

• UK Standard Shipping: £3.99 (3–5 business days)

• UK Express Shipping: £6.99 (1–2 business days)

• Free Standard Shipping: Available on orders over £70

• International Shipping: £9.99–£14.99 (7–14 business days, depending on location)

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3. Shipment Confirmation & Tracking

• Once your order has been shipped, you will receive an email with tracking information.

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4. Customs, Duties & Taxes (International Orders)

• International orders may be subject to import duties, taxes, and customs fees.

• Customers are responsible for these charges.

• Looped London is not liable for customs delays.

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5. Delays, Lost or Damaged Parcels

• Looped London is not responsible for delays caused by couriers or unforeseen events.

• If your order arrives damaged, please contact us within 48 hours of delivery with photos.

• Lost parcels will be investigated with the courier; replacements or refunds will be provided when applicable.

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